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PODCAST EPISODE FOUR: ⭐ Beyond Cost: How South Africa is Redefining Global Outsourcing
Louise Locke, Managing Director of South Africa at Custom Connect, joins us in this episode to discuss her hands on experience of the South Africa region as an excellent option for businesses to outsource and offshore work. Louise has a background in customer operations and innovation and has worked with numerous technology first businesses, including Booking.com and Xerox.
Louise has delivered significant change during her career across numerous industries including e-commerce, travel, financial services and a short time in public sector.
These are the areas that are covered in this podcast:
• Many boards and senior business leaders still see South Africa primarily as a low-cost delivery location. From an operator’s perspective, how does that framing actively limit the value companies get?
• What is South Africa offering today that fundamentally moves the outsourcing conversation beyond cost?
• Some executives still assume South Africa can’t handle complex, regulated, or mission-critical work. What are you seeing that may challenge this assumption?
• What’s the real comparison buyers should be making today with regards to on or offshore locations, and indeed which outsourcing partner to work with?
