Unicorns & Dark Horses: Diverse Leadership Legends

A story-telling driven podcast revealing the successes, secrets and visions of industry greats.

 

Episode 1:

⭐ DE&I; Is your Talent Attraction process unconsciously creating bias?

Guest speaker: Steph Roberts, Director of Strategy & Transformation at Arcadis.

Episode 2:

⭐ The importance of diversity of thought at board level in cultivating a highly engaged work force

Guest speaker: Greg Reed, CEO of Places for People. 

Episode three:

⭐ CX is Dead!

Guest speaker: Ian Golding, global Customer Experience expert and business advisor.

Episode 4:

⭐ Beyond Cost: How South Africa is Redefining Global Outsourcing

Guest Speaker: Louise Locke, Managing Director of South Africa at Custom Connect

Episode 5:

⭐ Plot Twist: The Executive Mother

Guest: Rhona Bradshaw, Chief Digital Officer and Operating Adviser, previously from Comcast and Liberty Global.

Episode 6:

⭐ The Maturity of Customer Experience: From Service Centre to Boardroom

Guest speaker: Wayne Grimshawe, Group Director of Customer Care & Shipping at Storio Group

Episode 7:

⭐ What Great Chief Customer Officers Do Differently

Guest Speaker: Anita Yandell-Jones, Chief Customer Officer at Ecotricty

Episode 8:

⭐ Office Based Working: The importance of an effective Workplace Strategy

Guest speaker: Iain Shorthose, Managing Director at Paragon Works

Podcast 9:

⭐ What Separates Britain’s Best Organisations From Everyone Else?

Guest speaker: Jo Causon, Chief Executive at the Institute of Customer Service

Episode 10:

⭐ AI: Can Businesses Move As Fast As Customers?

Guest speaker: Wayne Grimshawe, Group Director of Customer Care & Shipping at Storio Group