Here global Customer Experience Thought Leader Ian Golding invites our Managing Director of Client Partnerships, Hannah Louise Cox (She/ Her) to a ‘BRUTAL and HONEST Conversation’ about customer experience management 👇🏽
It’s never quite safe asking Hannah to be brutally honest 🤭
These are some of the topics that are covered:
🤷🏽♀️ Misconceptions of the term ‘customer experience’
❌ Why there is a lack of brand alignment in business right now and low customer satisfaction overall
✅ How to effectively engage with your network across social media
⤴️ How to progress with a career in CX
💼 Tips around getting access to board and C-level roles
This is a great watch – the link is here
