Track Record

Examples of previous assignments:

* CEO – High growth customer centric global medical devices manufacturing business

* Managing Director (Marketing & Commercial Director) – High growth global nutritional supplements business

* Operations Transformation Director (12 month FTC) – Top rated Fintech business 

* C Level -1, Head of Customer Experience & Contact – Top 4 UK Bank

* Head of Digital Centre of Excellence (AI) – Top 20 Global Pharmaceutical organisation (Germany)

* VP, SAAS Platform Management (Product) – Global Renewable Energy Research & Analytics Business

* C Level -1, Product Director (x2) – Top European Telecommunications Provider

* Chief Customer Officer – Green Energy Provider

* Chief Technology Officer – MedTech Business 

* Director of Customer Insight & Analytics – UK Utilities Organisation

* Data Director – Major UK Retailer 

* Director of Marketing (InsurTech Start-Up)

* Global Customer Service Director – Fintech Business

* Director of Customer Experience, Europe – Global Consumer Goods Organisation

* Customer Experience Director, NPS – Global Wealth Management Organisation 

* Commercial Director, Americas (Product Director) – Fintech Business

* Multi Channel Strategy Director – European Insurer 

* General Manager, Digital – Top European Telecommunications Provider 

* Head of Customer Experience Strategy – UK Utilities Organisation 

* Head of Compliance & DPO – Top 10 UK Building Society

* Head of Customer Support – Global B2B Telecommunications Provider (Germany)

* Head of Field Service Engineering (Succession to GB SLT) – Global High End Consumer Goods Organisation 

* Head of Global Customer Experience – Global Transport & Logistics Business

* Group Head of Contact Centres – UK Retail Consumer Brand

 

Numerous other roles including:

* Digital Director

* Transformation Director 

* Programme Director

* Customer Service Director 

* Customer Experience Director 

* Operations Director (front office, back office, field operations, field engineering) 

* Director of Operations

* Solutions Director, Analytics 

* Solutions Director, Self Serve & Automation 

* Solutions Director, Software 

* Head of Marketing (UK & Global) 

* Head of Marketing & Communications (UK & Global)

* Head of Digital

* Head of Operations