A story-telling driven podcast revealing the successes, secrets and visions of industry greats.
PODCAST EPISODE EIGHT: ā Office Based Working: The importance of an effective Workplace Strategy
Iain Shorthose, Managing Director at Paragon Works, joins us to talk about the links between customer experience, employee experience, and attracting people into the office environment. Paragon Works is a global business consultancy specialising in workplace strategy.
Iain has had a successful career across industries, including utilities, manufacturing, and facilities management. He started working in marketing, customer retention and brand, before moving into commercial and strategic customer and workplace experience senior leadership roles.
These are the areas that are covered in this podcast:
ā¢ Gallop Executive surveyed a sample of our Customer Director network and results indicate as much of 24% of workers are now wholly office based. How much of a shift have you seen over the last 24 months to āreturn to the officeā? And how much more of a change in dynamics can we expect over the longer-term future?
ā¢ What percentage of businesses that have returned to the office full time have invested in a Workplace Experience strategy? And how do they tend to fare against peers who have not made this investment?
ā¢ Is working in the office right for everyone or does it really benefit the organisation in terms of productivity, cost management and talent retention?
ā¢ What sorts of employment benefits or ‘perks’ are popular amongst all age demographics? And what are some the things that businesses can do here to encourage inclusion and increase business performance?
